Colleges: please let technology be an enabler!
Earlier today I presented to the West Midlands PR and Marketing group of the Association of Colleges about social media. As regular readers of this blog know, I often present about this subject, but usually to university or business audiences. Presenting to colleges was particularly interesting. Typically I make the point that if an organisation chooses to do nothing else with social media, then they should at least listen to/watch what is being said about their brand online. That is just basic reputation monitoring and reputation management – the core business of the PR professional. However, I was appalled today to hear just how many PR and marketing professionals can’t access social media sites on their work computers because the college network blocks them.
Now, I understand all the arguements for e-safety, time-wasting, etc etc, but I really would urge anyone out there responsible for what PR and marketing officers can and can’t access at work to stop and think about the reputational impact of what others might be saying about your brand online. It is essential that college staff are able to monitor this, and reputational risks could be considerable if they can’t manage this because they can’t access those sites. So please, college principals and IT directors, let technology be the enabler that it is and break down these barriers that are preventing people from doing their job well!
Learning new tricks: how social media is revolutionising the role of the PR professional in Higher Education
Yesterday I delivered two workshops to a number of delegates at the EUPRIO annual conference in Averio, Portugal. My session was one of seven on the progamme, all running twice that morning. Across the two workshops I seem to have been joined by more than half the conference delegation. This staggered me but just goes to show that European university PR professionals are beginning to take social media more seriously and are keen to learn more.
One of the things I mentioned in the workshop was slideshare. In my usual style I have uploaded the slides to slideshare, and embedded them here for you to view at your leisure.
Please note that the images used in these slides are not for reproduction, but many are available for you to purchase and download inexpensively on istockphoto, another resource that I mentioned to the delegates.
Is there a benefit to be an ‘older’ person signing up to Facebook
I’ve been reading this blog this morning by Samuel Bradley giving tips to college students on using Twitter (though the tips could extend beyond that audience). Bradley advises:
Don’t simply link to your Facebook bio if there’s anything on your profile that you wouldn’t show in front of the class. Rule of thumb: If a link leads in any way to photos of you throwing up after consuming too much alcohol, omit it!
This got me pondering, are those of us that signed up to Facebook in our post-university days in an advantageous position? Okay, so the photos of us throwing up after drinking too much probably still exist, and perhaps they even exist in a digital format (though I’m old enough that most of my uni photos are from good old fashioned film so exist only in hard copy). I would like, at this point, to point out that I am not what you might call a dinosaur. I am 28 years old, so was only a few years out of University before signing up to Facebook, but I just can’t help thinking that the photographs of student antics that we enjoyed at university, but might haunt us in our professional lives, are far less likely to find their way onto Facebook. Finally an advantage to hurtling my way to 30!
This argument isn’t fully thought through, just my musings, but I wonder, if there is any truth in this, if it could spell an interesting phase for Facebook. I’m perfectly happy for potential clients, employers, and anyone else in my professional life to check me out on Facebook. There are plenty of silly photos of me, but that just shows me being me. There’s nothing to worry about. However, for younger folks not yet into their professional lives, I wonder if there might suddenly be a move to close their Facebook accounts down as they start searching for jobs, for fear of what potential employers might see. Dare I say it, could Facebook become the realm of the ‘older’ generation (I lose that term very loosely indeed!)? It probably will anyway in as much as the ‘kids’ will have something diffent to amuse themselves, and Facebook will be ‘old hat’, but for those already on it, could younger antics spell the end of individuals Facebook accounts as they strive to protect their employment prospects.
Universities need to internationalise their approach to social networking
The news that Facebook has finally launched a Chinese-language version of the site will undoubtedly excite many British universities. China is an important market for recruiting students and developing research partnerships. It is clear that British universities have over the past few years started to get to grips with the opportunities for communications (and dare I say, marketing) through social networking sites. The familiarity in the UK with Facebook and other popular sites such as Bebo and MySpace has encouraged universities and HE colleges to establish a presence in these virtual networks, or at least to monitor them for looming crises. Surely adopting a presence on Facebook’s Chinese-language site is just another extension of this approach? Or is it?
I’ve been wondering over the past few months just how much consideration universities actually give to the international scene in social networking as opposed to thinking purely in terms of social networks that dominate in the UK or western world. For example in Asia Friendster is one of the most popular social networking sites, overshadowing both Facebook and MySpace quite considerably. QQ, Xianonei and 51.com are also dominant in the Asian market but barely heard of in the West. The language barriers make some of these sites inaccessible to the marketeers and communicators working in British universities, but if they are serious about continuing to engage with potential students in Asia, particularly China, then perhaps efforts should also be made to educate ourselves more in social networking spaces dominating other markets. Time is an issue, with many communications departments in British universities already stretched and undoubtedly struggling to keep up with the pace of technological change and online communications. I’d be delighted to lead some research into the potential for marcomms with non-English language social networks if there were a few universities out there that might be interested to get involved and back this.
This recent blog post on Venture Beat gives an insight into Friendster’s dominance in the Asia-Pacific region. This post from Read Write Web written in January 2008 might also provide useful background information to anyone looking to explore the social networking phenomenon in China and Asia.
Facebook Chat
Facebook have announced the launch of Facebook Chat, the instant messaging service for facebook users to communicate with their friends logged on to their profiles. I have to express a few reservations, however, about this new service.
First and foremost, I’m already a fairly avid user of Windows Live Messenger. I have a handful of contacts set up and that’s about manageable. These tend to be fairly close friends or colleagues. For me facebook serves a completely other purpose – keeping in touch with people that I’m not necessarily likely to have (or want) daily or even weekly conversations with. As such, I’m not entirely seeing the point of Facebook Chat. I can understand why they have done it, and admit that I may well change my mind in a few months time once I have a go, but for now I remain a little unsure.
Digital Media for Business
As part of the work we’ve been doing for Ideas for Life TV, we were recently involved in a conference on digital media for business hosted at Alton Towers (18 March). Working with Ember Regis, we interviewed the key speakers from the event. Two of them were specifically speaking about how digital media can be used to communicate science and can be used by business. Both videos are available below. The first features Magic Lantern Chief Executive, Anthony Lilley, while the second is an interview with Adam Rutherford, online editor for Nature.
Another brick in the wall
It’s all about the kids today. What are they doing online? How can we make the web and video games safer? The launch of the report of the Byron Review is of course welcomed by most people – parents in particular, I suspect. The report itself acknowledges that “headlines have contributed to the climate of anxiety that surrounds new technology and created a fiercely polarised debate in which panic and fear often drown out evidence” (Byron Review, Foreword) but I fear that the press reports surrounding the publication of the review will simply serve to heighten those anxieties even further. The fact that the report calls for a strategy for e-safety for children, which is of course what the press will report on, in itself seems to me to say that the w
orld wide web is an unsafe place. The emphasis is on the negative. Why isn’t there, for example, a strategy being launched on the educational value of the web for children? Why should parents be educated to protect their children in an online environment, but not at the same time also be educated on how to support their children productively use the web to influence their education and development. Don’t get me wrong, I don’t for one second see the web through rose-tinted spectacles, and the dangers to children do need to be addressed. However, they need to be addressed in a balanced context that also embraces the positives and I sincerely hope that the new strategy will achieve this.
But it isn’t just what our kids are reading or doing online today that has hit the headlines. What they are reading offline is also of interest as The Guardian reports on the Read Up, Fed Up: Exploring Teenage Reading Habits in the UK Today study also published today which looks at the reading preferences for 11-14 year olds. As someone with two degrees in literature but not exactly what you would call a bookworm as a child (I think I finally managed to read The Bell Jar and The Catcher in the Rye at around aged 15 or 16 – my introductions to really great literature!), the reading patterns of young people fascinates me. I’m disgusted to learn, for example, that Heat magazine is the most loved read for this age group. However, at number four is blogs, showing an excellent example in my opinion of why the web is an excellent educational space for young people – encouraging them to write, debate and digest other people’s opinions. I’m slightly suprised that facebook ranks so low in this age groups’ opinions (it is number nine on their most loathed reads), but maybe that’s just a clear sign of how us ‘oldies’ just don’t understand the content that makes young people tick – although I know plenty of well-educated ‘oldies’ too that would probably rate Heat magazine as one of their favorite reads. But I do have to applaud the youngsters that participated in this poll for putting BBC Online in their top 10 most loved reads. Isn’t it great to see young people engaging with news, current affairs, world affairs and fantastic educational resources? Perhaps this needs to be taken on board when the government come to writing their e-safety strategy.
Is it right for journalists to use social networking sites for source material?
So, here is a dilemma that has been rife in the press recently. Supposedly journalists are dipping into individual’s profiles on social networking sites like facebook, MySpace and Bebo to find out more about them for stories they are developing. I’m ever so slightly surprised that this has caused such an outcry, in truth. I think the biggest question to be asked here is where do we draw the line?
Let’s make a comparison. If the paparazzi climbed a tree outside a celebrity’s house and took a photo of them in their bedroom wearing their PJs, or lounging around with no make-up on their sofa watching TV, then there would be outcry and we would consider that wrong. However, if said celebrity pulled on that same jogging suit and ventured out of their house to buy some milk at the corner shop, we would react differently to a photograph taken then.
So, the dilemma is really one of space – personal and public space. In this case, the only difference is that it’s virtual space that we are talking about. As such, if an individual chooses to reveal aspects of their character or personal life online, then they have made a conscious choice to move something that might be private to them into the public domain. How can they then complain if the media uses that information? All the media is doing is exposing such information to a wider audience, any member of which audience could have found out this by searching online themselves.
Using photographs or videos or the like is a different issue, and we have copyright laws to protect against that. Just because I publish a photograph of me at standing on the Statue of Liberty Plinth against the Manhattan skyline on facebook does not mean that I am freely allowing anyone to use that. I still own the copyright. I’m not suggesting for one moment that any journalist would want to use that photo, but I’m sure you get my point. And in the interests of my own self-publicity, here is said photo.
Changing the face of Coventry
Now, Coventry doesn’t have the best of reputations. Being said to be “sent to Coventry” is no good thing, and Hitler clearly didn’t think much of the city either when he chose to drop a considerable amount of explosive on in over 50 years ago. Some visitors consider the ring-road to be an impenetrable barrier, while others (including Coventry residents) don’t even bother to get close the ring-road, let alone on the inside of it – the area currently deemed to be Coventry City Centre. So, I was intrigued by the recent invitation to a presentation for local business leaders on the regenration plans for Coventry. This is all very exciting to me, and the plans are great. But I approached the meeting, as one would in such circumstances, with my ‘communications professional’ hat on. The presentations were good, the talks inspiring, and the comments and questions well thought out and, mostly, encouraging. But I can’t help thinking that the City is missing out a key audience group in their plans for the City centre. They’re right to keep on about establishing Coventry’s brand and USP, but I can’t help thinking that they just might be missing an essential audience group out of their consultation…
Occassionally at weekends I might venture into the city centre. Generally speaking it is heaving with young people – mostly teenagers. Although the Council’s research shows that residents don’t want to go into the city centre, here is one set of people that clearly do! And yet the approach to communicating and consulting with residents doesn’t really tap into communications tools that would reach this essential audience group. Instead of (or at least in addition to) relying on the local print media and radio stations, coupled with a fairly well-hidden web presence, why aren’t the Council and partners using blogs and social media to reach residents of the City – and those that are essential to the future of the City? It strikes me as a no-brainer to have a facebook group geared at showing support for the regeneration plans. But I can’t find it. Perhaps I may well just have to create it myself, being the big fan that I am of everything they are currently talking about doing.
Moving in to a new target audience group
My partner and I went to New York last week where he suprised me (suprised because it’s taken him a while) by proposing on my Birthday. So, in typical naughties-style I couldn’t wait to get home and online to update my facebook relationship status to “engaged”. Soppy, hey? But the point is this, on the one hand it has been an exceptionally effective communications tool enabling us at the click of a button to spread the news of our engagement without having to text, phone or email everybody. On the other hand, I have realised that by clicking that little button I am now a target for a whole new type of advertising. I have just been targetted by Ocean Finance offering wedding loans. Clever! Having been working out a budget for the wedding, I might just be needing that loan!!!
